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How can activate a shared license?
Hello In the company where I work we bought the license for Adobe Illustrator Creative Cloud, but I as a second administrator can not use it. I don't know if I need to enable something, could you...
View ArticleCloud Packager Crashing
I have a licensing problem (some applications falling in trial mode after update) and was advised by the chat-support to create a new licensing-file with the cloud packager. The creative cloud...
View ArticleAdobe CC App Failing to Install
We recently upgraded our Mac users to Sierra and found out after the upgrade they could no longer run the CC app. They get an error trying to connect to the Adobe servers. We tried to reinstall the CC...
View ArticleClassroom Computers and CC
I am an college instructor and we will be implementing a new Design program. I have purchased new macs and want to load them up with the creative cloud software. Is it possible, that the students could...
View ArticleCreating Package
Hello, My company bought a 1 year license for all adobe apps, Our computers are not connected to the net, That is why we have to download an Enterprise Creative Cloud and create an install package and...
View ArticleCC apps fail to start for OSX network users with remote home folder
Hi We did a clean install of OSX Sierra and some of the Adobe CC app's on the startup disk of the MacPro CPU's.The apps boot fine for local users and for network users with a local home folder.But the...
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User Managment API, how find not active users
Based on the documentation API Getting Started , i can get all users and license Quota of products but how i can get timestamp of events last activity users , because I want to know who of them not...
View ArticleCant install full version after doing a trial of Photoshop CC
Apologies for this not (I'm sure) being the first time this question has been asked. I am running a windows 10 machine and have been trying to install a full version of Photoshop (available through...
View ArticleCan't install Adobe CC on Mac OS.
I'm a teacher and my school bought 50 licences Adobe CC. The administrator succesfuly install programms on computers with windows operating system, except on mine with OS Mac. Can you help me find a...
View ArticleAdobe Creative Cloud
salvesiamo il Liceo Boccioni di Milano, nel quale si trovano installate diverse licenze per dispositivo sia per Mac che per PC ( Creative Cloud Packager for Education); negli ultimi tempi stiamo...
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The Bootstrapper Process return code is (21).Stopping the installation process.
This is a new install on one of 90 lab computers with identical images and preps for install. All 89 of the other computers successfully installed. 10/16/17 15:18:07:680 | [INFO] | | ASU | MSIInvoker...
View ArticleAdobe Lightroom Installer encountered an error
I have been trying to install CC products for students at my school and have had mixed results. Most of them install without a problem while others run into the issue where the installer encounters an...
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creative cloud package installation failed
I format my macbook and try to install the creative cloud package it give me error message the installation failed i try all what i know but the error still . before i install it in many computers in...
View ArticleUninstall Creative Suite 6 before Creative Cloud 2017 install
I finally got a green light to move off of Creative Suite 6 and go to Creative Cloud 2017 install. We have about 100 of MacOS devices with Creative Cloud 6 and I need to uninstall them systematically...
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Creative Cloud - finding all apps
I work in the IT department and our marketing people each have a subscription to several products. I was recently added as an administrator so I could log in and handle installations. I am trying to...
View ArticleCreative Cloud and a new user
Hi, Since we are extending department we decided to go from an individual user license to a team license. On my computer I always used this single user license. But when I log out and log in with my...
View Article"Limit Reached" but other computer's hardware is fried
Not sure what to do. I have a work desktop and then I have a work laptop for when I occasionally work from home. Both of these had Photoshop downloaded from the Creative Cloud (for teams). My laptop's...
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VAT of our company
Hello, I need add our VAT of our company to the our account Revolta. Could you help me please how it´s possible to do it? Thank you very much. Kristyna
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Deactivation Time and Removing Device from Admin Console
How long it takes for Creative Cloud apps to stop working after they have been deactivated in the admin console. Also is there a way to remove a device from the deactivated list in the admin console.
View ArticleHow to Update version Adobe CC
Good morning, I have a computer computing hall with 20 PCs where I installed 2 years ago Adobe CC 2016 via "Creative Cloud Packager" now I would like to update it in 2018 but without downloading it all...
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