I have been trying to install CC products for students at my school and have had mixed results. Most of them install without a problem while others run into the issue where the installer encounters an error. The exact wording is "Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." The computer I was recently working on was on Sierra and all the permissions were correct. I have a log that I will post below. Anyone have ideas? I believe the problem is with the line "Sep 8 08:12:17 installd[348]: PackageKit: Session UUID file exists - will not overwrite /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/F7694FE7-7FA0-42 03-A9BD-2E012B111BC5.activeSandbox" but I don't know how to fix it.
Sep 8 08:12:13 Installer[1905]: @(#)PROGRAM:Install PROJECT:Install-1000
Sep 8 08:12:13 Installer[1905]: @(#)PROGRAM:Installer PROJECT:Installer-909
Sep 8 08:12:13 Installer[1905]: Hardware: MacBookAir6,2 @ 1.30 GHz (x 4), 4096 MB RAM
Sep 8 08:12:13 Installer[1905]: Running OS Build: Mac OS X 10.12.6 (16G29)
Sep 8 08:12:13 Installer[1905]: Env: TMPDIR=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/
Sep 8 08:12:13 Installer[1905]: Env: __CF_USER_TEXT_ENCODING=0x0:0:0
Sep 8 08:12:13 Installer[1905]: Env: SHELL=/bin/sh
Sep 8 08:12:13 Installer[1905]: Env: HOME=/var/root
Sep 8 08:12:13 Installer[1905]: Env: Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.yvxOZx6FdD/Render
Sep 8 08:12:13 Installer[1905]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.FevixEvclO/Listeners
Sep 8 08:12:13 Installer[1905]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Sep 8 08:12:13 Installer[1905]: Env: LOGNAME=root
Sep 8 08:12:13 Installer[1905]: Env: XPC_SERVICE_NAME=com.apple.installer.4720
Sep 8 08:12:13 Installer[1905]: Env: USER=root
Sep 8 08:12:13 Installer[1905]: Env: XPC_FLAGS=0x0
Sep 8 08:12:13 Installer[1905]: Lightroom Installation Log
Sep 8 08:12:13 Installer[1905]: Opened from: /var/root/Desktop/Lightroom/Build/Lightroom_Install.pkg
Sep 8 08:12:13 Installer[1905]: Referenced component packages (1) trustLevel=100
Sep 8 08:12:16 Installer[1905]: InstallerStatusNotifications plugin loaded
Sep 8 08:12:17 Installer[1905]: Administrator authorization granted.
Sep 8 08:12:17 Installer[1905]: ================================================================================
Sep 8 08:12:17 Installer[1905]: User picked Standard Install
Sep 8 08:12:17 Installer[1905]: Choices selected for installation:
Sep 8 08:12:17 Installer[1905]: Install: "Lightroom"
Sep 8 08:12:17 Installer[1905]: Lightroom_Install.pkg : com.adobe.Enterprise.install.6A219BDE-D06F-4381-82D3-99421C5932B8 : 1.0.0.1.0
Sep 8 08:12:17 Installer[1905]: ================================================================================
Sep 8 08:12:17 Installer[1905]: It took 0.00 seconds to summarize the package selections.
Sep 8 08:12:17 Installer[1905]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (
"file://localhost"
)
Sep 8 08:12:17 Installer[1905]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost
Sep 8 08:12:17 Installer[1905]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/var/root/Desktop/Lightroom/Build/Lightroom_Install.pkg
Sep 8 08:12:17 Installer[1905]: Set authorization level to root for session
Sep 8 08:12:17 Installer[1905]: Will use PK session
Sep 8 08:12:17 Installer[1905]: Using authorization level of root for IFPKInstallElement
Sep 8 08:12:17 Installer[1905]: Starting installation:
Sep 8 08:12:17 Installer[1905]: Configuring volume "Macintosh HD"
Sep 8 08:12:17 Installer[1905]: Preparing disk for local booted install.
Sep 8 08:12:17 Installer[1905]: Free space on "Macintosh HD": 101.31 GB (101309591552 bytes).
Sep 8 08:12:17 Installer[1905]: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.1905H4KjtD"
Sep 8 08:12:17 Installer[1905]: IFPKInstallElement (1 packages)
Sep 8 08:12:17 installd[348]: PackageKit: Adding client PKInstallDaemonClient pid=1905, uid=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Sep 8 08:12:17 Installer[1905]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
Sep 8 08:12:17 installd[348]: PackageKit: ----- Begin install -----
Sep 8 08:12:17 installd[348]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
Sep 8 08:12:17 installd[348]: PackageKit: packages=(
"PKJaguarPackage <file://localhost/var/root/Desktop/Lightroom/Build/Lightroom_Install.pkg>"
)
Sep 8 08:12:17 installd[348]: PackageKit: Session UUID file exists - will not overwrite /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/F7694FE7-7FA0-42 03-A9BD-2E012B111BC5.activeSandbox
Sep 8 08:12:17 installd[348]: PackageKit: Extracting file://localhost/var/root/Desktop/Lightroom/Build/Lightroom_Install.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/F76 94FE7-7FA0-4203-A9BD-2E012B111BC5.activeSandbox/Root, uid=0)
Sep 8 08:12:17 installd[348]: PackageKit: prevent user idle system sleep
Sep 8 08:12:17 installd[348]: PackageKit: suspending backupd
Sep 8 08:12:17 install_monitor[1922]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Sep 8 08:12:17 installd[348]: PackageKit: Executing script "./preinstall" in /var/root/Desktop/Lightroom/Build/Lightroom_Install.pkg/Contents/Resources
Sep 8 08:12:17 installd[348]: ./preinstall: CCP Package Installer : preinstall launched...
Sep 8 08:12:17 installd[348]: ./preinstall: The language set is
Sep 8 08:12:17 installd[348]: ./preinstall: CCP Package Installer : Working directory is /var/root/Desktop/Lightroom/Build/Lightroom_Install.pkg/Contents/Resources
Sep 8 08:12:17 installd[348]: ./preinstall: 2017-09-08 08:12:17.717 defaults[1938:52417]
Sep 8 08:12:17 installd[348]: ./preinstall: The domain/default pair of (/var/root/Desktop/Lightroom/Build/Lightroom_Install.pkg/Contents/Resources/../Info, InstallLanguage) does not exist
Sep 8 08:12:17 installd[348]: ./preinstall: CCP Package Installer : InstallLanguage specified in Info.plist in preinstall...()
Sep 8 08:12:17 installd[348]: ./preinstall: CCP Package Installer : Launching AdobeDeploymentManager...
Sep 8 08:12:19 installd[348]: ./preinstall: CCP Package Installer : Exit code of AdobeDeploymentManager is (81)
Sep 8 08:12:19 installd[348]: ./preinstall: CCP Package Installer : Exit ...
Sep 8 08:12:19 install_monitor[1922]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Sep 8 08:12:19 installd[348]: PackageKit: releasing backupd
Sep 8 08:12:19 installd[348]: PackageKit: allow user idle system sleep
Sep 8 08:12:19 installd[348]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Lightroom_Install.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/var/root/Desktop/Lightroom/Build/Lightroom_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.6A219BDE-D06F-4381-82D3-99421C593 2B8, NSLocalizedDescription=An error occurred while running scripts from the package “Lightroom_Install.pkg”.} {
NSFilePath = "./preinstall";
NSLocalizedDescription = "An error occurred while running scripts from the package \U201cLightroom_Install.pkg\U201d.";
NSURL = "file://localhost/var/root/Desktop/Lightroom/Build/Lightroom_Install.pkg";
PKInstallPackageIdentifier = "com.adobe.Enterprise.install.6A219BDE-D06F-4381-82D3-99421C5932B8";
}
Sep 8 08:12:19 installd[348]: PackageKit: Running idle tasks
Sep 8 08:12:19 Installer[1905]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Lightroom_Install.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/var/root/Desktop/Lightroom/Build/Lightroom_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.6A219BDE-D06F-4381-82D3-99421C593 2B8, NSLocalizedDescription=An error occurred while running scripts from the package “Lightroom_Install.pkg”.}
Sep 8 08:12:19 installd[348]: PackageKit: Removing client PKInstallDaemonClient pid=1905, uid=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Sep 8 08:12:19 installd[348]: PackageKit: Done with sandbox removals
Sep 8 08:12:20 Installer[1905]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Sep 8 08:12:20 Installer[1905]: IFDInstallController 16CE0 state = 8
Sep 8 08:12:20 Installer[1905]: Displaying 'Install Failed' UI.
Sep 8 08:12:20 Installer[1905]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.