bulk license
Whenever I logged on, I was directed to adobe loggon. After log on, I will be denied usage since it is after seven days. We at KAIST, Daejeon, Korea have a licence. I do as was told to do. I use...
View Articlelayers and backgrounds
I was working in Ps and the lower right hand area where the backgrounds and layers were listed have gone. How do I bring them back to the lower right hand area of the work space?
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Creative Cloud Enterprise jumble of versions
So my uni gave me a years subscription to Creative Cloud Enterprise and I'm so confused as to why there is such a jumble of different versions of software.I have: Premiere Pro 2015.3After Effects...
View ArticleDevice Licenses for Education reverting to trial
Hello everyone, I have chatted with several Adobe people but I'm still having issues. I manage 11 Device Licenses and 7 User Licenses. I'm not having any trouble with the User Licenses, just the...
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License problem
Good day,In my work team I have one free license but I can't use it because of error.Could you please check it or tell me how to change it. With the best regards Vitalii
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Enterprise License, switching plans
Need helps, please.As a company we have changed to Enterprise license and accidentally, our division:6 accounts are changed from design standard (which we have been using years) to Video production...
View ArticleUnable to update Creative Cloud apps 2016
Not sure how to word this one.Previously, i would create the packages using Adobe CC Packager and uncheck the Creative Cloud app. because i did not want user to be able to update the apps or be...
View ArticleCan't open software; says it's already activated on two devices but it's not
Suddenly, Creative Cloud for Enterprise and Adobe Acrobat Pro will not function on my PC. Error message is that I have already installed Acro Pro on two other devices. Yes, I have. That's because I...
View ArticleMass uninstall of Adobe CC Apps needed for Mac
There has got to be a way to mass uninstall the Adobe CC apps, especially if they have been bundled for enterprise distribution with the CCPLauncer. I cannot take the time to uninstall the Adobe...
View ArticleUnable to delegate administrator rights
Hello Adobe. My boss Mads Sinkjær Kærgaard and I have been working on since November 2015 to through Adobe Enterprise Dashboard to assign named licening to specific e-mail adresses. When Mads logs in...
View ArticleChange from managed updates to individual updates
!When I installed CC through a package in my team I disabled the option that the team members can update the apps themselves. Now I regret doing that. I want them to be able to update their own apps...
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Hosts double reporting in License Pool
Hello, I have several device licensed Adobe CC hosts double reporting in my license pool. The same computer is reported as using 2 device licenses. I tried deactivating every host through the team...
View ArticleWhy the cloud does not refresh me the latest version of id on my mac osx 10.9.5?
He has stopped to version Id CC 2015, and does not show me the upgrade to the CC version 2015.4.My colleagues havethe PCand candownload it.
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CC Deployment on Static Image (WDS)
We are an educational institution with device licenses of the full CC suite. Since the full suite takes ~1 hour to install, I want to include the software on an image for the lab computers that are...
View ArticleCs6 Design and Web Premium
I'm trying to figure out how to download: Cs6 Design and Web Premium. We previously purchased this product on CD disk in 2013. The disk was purchased for Academic use and had 4 licenses. The...
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Cannot access Enterprise Dashboard; access denied and invitation already...
Received an invite to Enterprise Dashboard. Accepted it and followed procedures given. Now I receive "access denied" errors. Read other forum threads about this but can't find a solution. When I try...
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Adobe Captivate 9 (9.0.2) - lack of info; outdated articles; missing downloads
Has adobe abandoned support of Adobe Captivate 9? We've been trying for some weeks to get help with a few things. Outdated/conflicting articles. Adobe Captivate 9.0.2 question (their KB articles...
View ArticleAdobe CC fails
Hello there. I am trying through Adobe Creative Packager to make some Adobe Bundles with the Packager (Mac on 10.11.6). Overtime the Create Packager saids that the build is successful but when I am...
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Acrobat Pro DC comment tools issues
We have a K12 enterprise deployment of Adobe Acrobat Pro DC version 2015.017.20050 on MacBook Airs running OS X 10.11. Many of our students are having issues with edits from the comment tools...
View Articlecreative cloud packager and device licence
My Creative Cloud Packager does not have the option for device license even though it says I have 1 available device license. When I select create package, the only options I have are named license or...
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