Hi All,
Have labs of machines running 10.12.6, and have jamf pro running RUM weekly to update apps. But apparently for weeks/months, RUM has been failing to update PS and Camera RAW. Error shows:
RemoteUpdateManager version is : 2.0.0.15
Starting the RemoteUpdateManager...
**************************************************
No new updates are available for Acrobat/Reader
**************************************************
Following Updates are applicable on the system :
(ACR/10.2.0.66/osx10-64)
(PHSP/18.1.3.26/osx10-64)
**************************************************
Following Updates are to be downloaded :
(ACR/10.2.0.66/osx10-64)
(PHSP/18.1.3.26/osx10-64)
**************************************************
*** Downloading (ACR/10.2.0.66/osx10-64) ...
*** Successfully downloaded (ACR/10.2.0.66/osx10-64) ...
*** Downloading (PHSP/18.1.3.26/osx10-64) ...
*** Successfully downloaded (PHSP/18.1.3.26/osx10-64) ...
All Updates downloaded successfully ...
**************************************************
*** Installing (ACR/10.2.0.66/osx10-64) ...
*** Failed to install (ACR/10.2.0.66/osx10-64) ...
*** Installing (PHSP/18.1.3.26/osx10-64) ...
*** Failed to install (PHSP/18.1.3.26/osx10-64) ...
Some Updates failed to install ...
**************************************************
Following Updates failed to Install :
(ACR/9.6/10.2/osx10-64)
(PHSP/18.0/18.1.3/osx10-64)
**************************************************
RemoteUpdateManager exiting with Return Code (2)
Log Shows:
02/19/18 10:15:08:452 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 |
02/19/18 10:15:08:728 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | ##################################################
02/19/18 10:15:08:728 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | ##################################################
02/19/18 10:15:08:728 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Launching the RemoteUpdateManager...
02/19/18 10:15:08:728 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | RemoteUpdateManager version is : 2.0.0.15
02/19/18 10:15:08:747 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | **************************************************
02/19/18 10:15:08:747 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Initializing AcrobatUpdateHelper...
02/19/18 10:15:08:773 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | AcrobatUpdateHelper library initialized successfully
02/19/18 10:15:08:773 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | **************************************************
02/19/18 10:15:08:773 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Starting ARM CheckForUpdate...
02/19/18 10:15:09:402 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | ARM CheckForUpdates completed successfully for (com.adobe.ARMDCHelper), but no updates were found available
02/19/18 10:15:10:093 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.dc), but no updates were found available
02/19/18 10:15:10:734 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.2017), but no updates were found available
02/19/18 10:15:11:418 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.servicesupdater.dc), but no updates were found available
02/19/18 10:15:12:142 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.servicesupdater.2017), but no updates were found available
02/19/18 10:15:12:142 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | No new updates are available for Acrobat/Reader
02/19/18 10:15:12:142 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | **************************************************
02/19/18 10:15:12:142 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | **************************************************
02/19/18 10:15:12:142 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Initializing UpdaterCore Library...
02/19/18 10:15:12:834 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | UpdaterCore library initialized successfully.
02/19/18 10:15:12:834 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | FFC override file does not exist ... (/Library/Application Support/Adobe/AAMUpdater/1.0/AdobeUpdater.Overrides)
02/19/18 10:15:12:929 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42785 | Inside hdpimCreateSession
02/19/18 10:15:12:929 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42785 | Entering into 'createHDPIMSession'
02/19/18 10:15:12:930 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42785 | new session '05E965B6-C6E3-4BD2-AC3E-1685F599E4AE' created
02/19/18 10:15:12:930 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42785 | Exiting hdpimCreateSession, new session ID is '05E965B6-C6E3-4BD2-AC3E-1685F599E4AE'
02/19/18 10:15:12:930 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | **************************************************
02/19/18 10:15:12:930 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Starting UpdaterCore CheckForUpdate...
02/19/18 10:15:13:740 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | CheckForUpdates completed successfully.
02/19/18 10:15:13:740 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | **************************************************
02/19/18 10:15:13:740 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Starting UpdaterCore DownloadUpdates...
02/19/18 10:15:13:741 | [WARN] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Update (AdobeDigitalPublishingCC2014-2.0/2016.14) is not supported by RemoteUpdateManager. Skipping processing of this update.
02/19/18 10:15:13:789 | [INFO] | | AAMEE | HUM | HUMSessionManager | | HUM | 42785 | Entering into 'createHUMSession'
02/19/18 10:15:13:789 | [INFO] | | AAMEE | HUM | HUMSessionManager | | HUM | 42785 | new session '83052C18-9D11-41BA-873F-0FA670D9731A' created
02/19/18 10:15:13:789 | [INFO] | | AAMEE | HUM | HUMInterface | | HUM | 42785 | Exiting humCreateSession, new session ID is '83052C18-9D11-41BA-873F-0FA670D9731A'
02/19/18 10:15:16:320 | [INFO] | | AAMEE | HUM | HUMInterface | | HUM | 42785 | Exiting humDownloadProductFFC with status '1'
02/19/18 10:15:16:479 | [INFO] | | AAMEE | HUM | HUMInterface | | HUM | 42785 | Exiting humParseProductFFC with status '1'
02/19/18 10:15:16:527 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | No dependent product found for installed product (COMP) (1.0) ...
02/19/18 10:15:16:528 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | No dependent product found for installed product (CORG) (1.0) ...
02/19/18 10:15:16:528 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | No dependent product found for installed product (KFNT) (1.0.0) ...
02/19/18 10:15:16:537 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | No dependent product found for installed product (COCM) (1.0) ...
02/19/18 10:15:16:541 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | No dependent product found for installed product (CORE) (1.0) ...
02/19/18 10:15:16:551 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | No dependent product found for installed product (COPS) (1.0) ...
02/19/18 10:15:16:559 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | No dependent product found for installed product (DRWV) (17.5.0) ...
02/19/18 10:15:16:559 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | No dependent product found for installed product (IDSN) (12.1.0) ...
02/19/18 10:15:16:560 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | No dependent product found for installed product (ILST) (21.1.0) ...
02/19/18 10:15:16:560 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | No dependent product found for installed product (PHSP) (18.1.1) ...
02/19/18 10:15:16:572 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | No dependent product found for installed product (PSTI) (1.3.2) ...
02/19/18 10:15:16:572 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | No dependent product found for installed product (MUSE) (2017.1.0) ...
02/19/18 10:15:16:572 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | No dependent product found for installed product (ACR) (9.12.1) ...
02/19/18 10:15:16:572 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | No dependent product found for installed product (AEFT) (14.2.2) ...
02/19/18 10:15:16:573 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | No dependent product found for installed product (AME) (11.1.4) ...
02/19/18 10:15:16:573 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | No dependent product found for installed product (AUDT) (10.1.2) ...
02/19/18 10:15:16:584 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | No dependent product found for installed product (PPRO) (11.1.4) ...
02/19/18 10:15:16:587 | [INFO] | | AAMEE | HUM | HUMInterface | | HUM | 42785 | Exiting humGetLatestUpdates with status '1'
02/19/18 10:15:16:588 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Found a matching installed product with update (ACR) (9.6) (osx10-64) (10.2) (10.2.0.66)...
02/19/18 10:15:16:588 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Adding this update to applicable updates set ...
02/19/18 10:15:16:588 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Found a matching installed product with update (AEFT) (14.0.0) (osx10-64) (14.2.2) (14.2.2.2)...
02/19/18 10:15:16:588 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Ignoring this update, updates not applicable on the system ...
02/19/18 10:15:16:589 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Found a matching installed product with update (AME) (11.0.0) (osx10-64) (11.1.4) (11.1.4.1)...
02/19/18 10:15:16:589 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Ignoring this update, updates not applicable on the system ...
02/19/18 10:15:16:589 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Found a matching installed product with update (AUDT) (10.0.0) (osx10-64) (10.1.2) (10.1.2.1)...
02/19/18 10:15:16:589 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Ignoring this update, updates not applicable on the system ...
02/19/18 10:15:16:589 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Found a matching installed product with update (DRWV) (17.0.0) (osx10-64) (17.5.0) (17.5.0.9878)...
02/19/18 10:15:16:589 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Ignoring this update, updates not applicable on the system ...
02/19/18 10:15:16:590 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Found a matching installed product with update (IDSN) (12.0.0) (osx10-64) (12.1.0) (12.1.0.056)...
02/19/18 10:15:16:590 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Ignoring this update, updates not applicable on the system ...
02/19/18 10:15:16:590 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Found a matching installed product with update (ILST) (21.0.0) (osx10-64) (21.1.0) (21.1.0.327)...
02/19/18 10:15:16:590 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Ignoring this update, updates not applicable on the system ...
02/19/18 10:15:16:590 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Found a matching installed product with update (MUSE) (2017.0.0) (osx10-64) (2017.1.0) (2017.1.0.821)...
02/19/18 10:15:16:590 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Ignoring this update, updates not applicable on the system ...
02/19/18 10:15:16:591 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Found a matching installed product with update (PHSP) (18.0) (osx10-64) (18.1.3) (18.1.3.26)...
02/19/18 10:15:16:591 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Adding this update to applicable updates set ...
02/19/18 10:15:16:591 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Found a matching installed product with update (PPRO) (11.0.0) (osx10-64) (11.1.4) (11.1.4.1)...
02/19/18 10:15:16:591 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Ignoring this update, updates not applicable on the system ...
02/19/18 10:15:16:591 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Found a matching installed product with update (PSTI) (1.3.0) (osx10-64) (1.3.2) (1.3.2)...
02/19/18 10:15:16:591 | [INFO] | | AAMEE | HUM | HUMInterface | | | 42785 | Ignoring this update, updates not applicable on the system ...
02/19/18 10:15:16:632 | [INFO] | | AAMEE | HUM | HUMInterface | | HUM | 42785 | Exiting humTerminateSession with status '1'
02/19/18 10:15:16:632 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Following Updates are applicable on the system :
02/19/18 10:15:16:632 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | (ACR/10.2.0.66/osx10-64)
02/19/18 10:15:16:632 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | (PHSP/18.1.3.26/osx10-64)
02/19/18 10:15:16:632 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 |
02/19/18 10:15:16:632 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Following Updates are to be downloaded :
02/19/18 10:15:16:632 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | (ACR/10.2.0.66/osx10-64)
02/19/18 10:15:16:632 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | (PHSP/18.1.3.26/osx10-64)
02/19/18 10:15:16:632 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 |
02/19/18 10:15:16:632 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | *** Downloading (ACR/10.2.0.66/osx10-64) ...
02/19/18 10:15:16:633 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42785 | Inside hdpimDownloadProduct with request <?xml version="1.0" encoding="UTF-8"?>
<DriverInfo>
<ProductInfo>
<SapCode>ACR</SapCode>
<CodexVersion>10.2</CodexVersion>
<Platform>osx10-64</Platform>
<BuildVersion>10.2.0.66</BuildVersion>
<EsdDirectory>/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/ACR_10.2.0.66_osx10-64</EsdDirectory>
</ProductInfo>
<RequestInfo>
<InstallLanguage>en_US</InstallLanguage>
<x-api-key>RUM_1_9_5</x-api-key>
</RequestInfo>
</DriverInfo>
02/19/18 10:15:16:634 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42785 | Exiting hdpimDownloadProduct with status '0'
02/19/18 10:15:19:089 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42913 | Populating install data from Application JSON
02/19/18 10:15:19:125 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42913 | Sorting packages to install
02/19/18 10:15:19:125 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42913 | Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126) selected for download
02/19/18 10:15:19:125 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42913 | Package (Name: AdobeCameraRaw8.0All Version: 10.2.0.66) selected for download
02/19/18 10:15:19:125 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42913 | Package (Name: AdobeCameraRawProfile8.0All Version: 10.2.0.66) selected for download
02/19/18 10:15:19:125 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42919 | Starting 'DOWNLOAD' task for Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126)
02/19/18 10:15:19:130 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42919 | Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126) Download info - DownloadSize: 63627, DownloadPath:'/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/ACR_10.2.0.66_osx10-64'
02/19/18 10:15:22:276 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42919 | Completed 'DOWNLOAD' task for Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126), Time taken '3' sec
02/19/18 10:15:22:276 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42919 | Starting 'DOWNLOAD' task for Package (Name: AdobeCameraRaw8.0All Version: 10.2.0.66)
02/19/18 10:15:22:276 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42919 | Package (Name: AdobeCameraRaw8.0All Version: 10.2.0.66) Download info - DownloadSize: 54793401, DownloadPath:'/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/ACR_10.2.0.66_osx10-64'
02/19/18 10:15:25:711 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42919 | Completed 'DOWNLOAD' task for Package (Name: AdobeCameraRaw8.0All Version: 10.2.0.66), Time taken '3' sec
02/19/18 10:15:25:711 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42919 | Starting 'DOWNLOAD' task for Package (Name: AdobeCameraRawProfile8.0All Version: 10.2.0.66)
02/19/18 10:15:25:711 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42919 | Package (Name: AdobeCameraRawProfile8.0All Version: 10.2.0.66) Download info - DownloadSize: 302889138, DownloadPath:'/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/ACR_10.2.0.66_osx10-64'
02/19/18 10:15:32:199 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42919 | Completed 'DOWNLOAD' task for Package (Name: AdobeCameraRawProfile8.0All Version: 10.2.0.66), Time taken '7' sec
02/19/18 10:15:33:850 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | *** Successfully downloaded (ACR/10.2.0.66/osx10-64) ...
02/19/18 10:15:33:851 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | *** Downloading (PHSP/18.1.3.26/osx10-64) ...
02/19/18 10:15:33:851 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42785 | Inside hdpimDownloadProduct with request <?xml version="1.0" encoding="UTF-8"?>
<DriverInfo>
<ProductInfo>
<SapCode>PHSP</SapCode>
<CodexVersion>18.1.3</CodexVersion>
<Platform>osx10-64</Platform>
<BuildVersion>18.1.3.26</BuildVersion>
<EsdDirectory>/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/PHSP_18.1.3.26_osx10-64</EsdDirectory>
</ProductInfo>
<RequestInfo>
<InstallLanguage>en_US</InstallLanguage>
<x-api-key>RUM_1_9_5</x-api-key>
</RequestInfo>
</DriverInfo>
02/19/18 10:15:33:852 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42785 | Exiting hdpimDownloadProduct with status '0'
02/19/18 10:15:36:570 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42941 | Populating install data from Application JSON
02/19/18 10:15:36:571 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42941 | Sorting packages to install
02/19/18 10:15:36:571 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42941 | Package (Name: AdobePhotoshop18-Core Version: 18.1.3.26) selected for download
02/19/18 10:15:36:571 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42941 | Package (Name: AdobePhotoshop18-en_US Version: 18.0.0.53) selected for download
02/19/18 10:15:36:572 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42952 | Starting 'DOWNLOAD' task for Package (Name: AdobePhotoshop18-Core Version: 18.1.3.26)
02/19/18 10:15:36:576 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42952 | Package (Name: AdobePhotoshop18-Core Version: 18.1.3.26) Download info - DownloadSize: 847995926, DownloadPath:'/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/PHSP_18.1.3.26_osx10-64'
02/19/18 10:15:49:092 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42952 | Completed 'DOWNLOAD' task for Package (Name: AdobePhotoshop18-Core Version: 18.1.3.26), Time taken '13' sec
02/19/18 10:15:49:092 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42952 | Starting 'DOWNLOAD' task for Package (Name: AdobePhotoshop18-en_US Version: 18.0.0.53)
02/19/18 10:15:49:093 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42952 | Package (Name: AdobePhotoshop18-en_US Version: 18.0.0.53) Download info - DownloadSize: 58211, DownloadPath:'/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/PHSP_18.1.3.26_osx10-64'
02/19/18 10:15:51:812 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42952 | Completed 'DOWNLOAD' task for Package (Name: AdobePhotoshop18-en_US Version: 18.0.0.53), Time taken '2' sec
02/19/18 10:15:53:615 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | *** Successfully downloaded (PHSP/18.1.3.26/osx10-64) ...
02/19/18 10:15:53:615 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | All Updates downloaded successfully ...
02/19/18 10:15:53:615 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | **************************************************
02/19/18 10:15:53:615 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Starting UpdaterCore InstallUpdates...
02/19/18 10:15:53:615 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | *** Installing (ACR/10.2.0.66/osx10-64) ...
02/19/18 10:15:53:616 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42785 | Inside hdpimInstallProduct with request <?xml version="1.0" encoding="UTF-8"?>
<DriverInfo>
<ProductInfo>
<SapCode>ACR</SapCode>
<CodexVersion>10.2</CodexVersion>
<Platform>osx10-64</Platform>
<EsdDirectory>/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/ACR_10.2.0.66_osx10-64</EsdDirectory>
<Dependencies></Dependencies>
</ProductInfo>
<RequestInfo>
<InstallLanguage>en_US</InstallLanguage>
<skipConflictingProcessChecks>false</skipConflictingProcessChecks>
</RequestInfo>
</DriverInfo>
02/19/18 10:15:53:617 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42785 | Exiting hdpimInstallProduct with status '0'
02/19/18 10:15:53:617 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42975 | Populating install data from Application JSON
02/19/18 10:15:53:714 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42975 | Previous codex version '9.12.1' found installed on machine. Updating to requested codex version '10.2'
02/19/18 10:15:53:795 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42975 | Sanitizing data for product-'Camera Raw CC'
02/19/18 10:15:53:795 | [FATAL] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42975 | Sanity check for installation failed, Current version of HD Client 4.1.1.202 does not support this build with minimum supported version 4.3.0.1
02/19/18 10:15:53:796 | [FATAL] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42975 | Error occured in install product workflow with error code 188 error message
02/19/18 10:15:54:469 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Failed to deploy HD media (ACR, 10.2), library returned error (188)...
02/19/18 10:15:54:469 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42785 | Inside hdpimControlProgress for request type '2' with driverXML <?xml version="1.0" encoding="UTF-8"?>
<DriverInfo>
<RequestInfo></RequestInfo>
</DriverInfo>
02/19/18 10:15:54:469 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42785 | Exiting hdpimControlProgress with status '0'
02/19/18 10:15:54:946 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Library returned error (129), failed to cancel the running operation ...
02/19/18 10:15:54:946 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Failed to install HD update at path (/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/ACR_10.2.0.66_osx10-64) ...
02/19/18 10:15:54:946 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | *** Failed to install (ACR/10.2.0.66/osx10-64) ...
02/19/18 10:15:54:946 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | *** Installing (PHSP/18.1.3.26/osx10-64) ...
02/19/18 10:15:54:947 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42785 | Inside hdpimInstallProduct with request <?xml version="1.0" encoding="UTF-8"?>
<DriverInfo>
<ProductInfo>
<SapCode>PHSP</SapCode>
<CodexVersion>18.1.3</CodexVersion>
<Platform>osx10-64</Platform>
<EsdDirectory>/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/PHSP_18.1.3.26_osx10-64</EsdDirectory>
<Dependencies></Dependencies>
</ProductInfo>
<RequestInfo>
<InstallLanguage>en_US</InstallLanguage>
<skipConflictingProcessChecks>false</skipConflictingProcessChecks>
</RequestInfo>
</DriverInfo>
02/19/18 10:15:54:948 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42785 | Exiting hdpimInstallProduct with status '0'
02/19/18 10:15:54:948 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42977 | Populating install data from Application JSON
02/19/18 10:15:54:950 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42977 | Previous codex version '18.1.1' found installed on machine. Updating to requested codex version '18.1.3'
02/19/18 10:15:54:986 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42977 | Sanitizing data for product-'Photoshop CC (2017)'
02/19/18 10:15:54:986 | [FATAL] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42977 | Sanity check for installation failed, Current version of HD Client 4.1.1.202 does not support this build with minimum supported version 4.3.0.1
02/19/18 10:15:54:986 | [FATAL] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42977 | Error occured in install product workflow with error code 188 error message
02/19/18 10:15:55:633 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Failed to deploy HD media (PHSP, 18.1.3), library returned error (188)...
02/19/18 10:15:55:633 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42785 | Inside hdpimControlProgress for request type '2' with driverXML <?xml version="1.0" encoding="UTF-8"?>
<DriverInfo>
<RequestInfo></RequestInfo>
</DriverInfo>
02/19/18 10:15:55:633 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42785 | Exiting hdpimControlProgress with status '0'
02/19/18 10:15:56:333 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Library returned error (129), failed to cancel the running operation ...
02/19/18 10:15:56:333 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Failed to install HD update at path (/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/PHSP_18.1.3.26_osx10-64) ...
02/19/18 10:15:56:333 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | *** Failed to install (PHSP/18.1.3.26/osx10-64) ...
02/19/18 10:15:56:333 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Some Updates failed to install ...
02/19/18 10:15:56:334 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | **************************************************
02/19/18 10:15:56:334 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Following Updates failed to Install :
02/19/18 10:15:56:334 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | (ACR/9.6/10.2/osx10-64)
02/19/18 10:15:56:334 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | (PHSP/18.0/18.1.3/osx10-64)
02/19/18 10:15:56:334 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | **************************************************
02/19/18 10:15:56:334 | [WARN] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Failed to unload the AcrobatUpdateHelper library cleanly.
02/19/18 10:15:56:334 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42785 | Inside hdpimTerminateSession
02/19/18 10:15:56:335 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | HDPIM | 42785 | Exiting hdpimTerminateSession, successfully closed session '0'
02/19/18 10:15:56:335 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | ##################################################
02/19/18 10:15:56:335 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | Ending the RemoteUpdateManager Return Code (2)
02/19/18 10:15:56:335 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | ##################################################
02/19/18 10:15:56:335 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 | ##################################################
02/19/18 10:15:56:335 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 42785 |
This is running RUM 2.0.0.15. I tried updating to 2.2.0.2, and that fails worse (only seeing Acrobat as an available update). Think I saw somewhere 2.2.0.2 only works with 2018 installed, which, we aren't rolling out until Summer.
Anyone seen this, have a fix, etc? It's preventing Nikon D850's from working (as Camera RAW isn't updating).
Thanks!