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Teams: Deleted/Re-Invited User, Data Loss

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One of our users had two licenses. We were going to remove one to give to another employee, so:

 

  1. Late last week, I removed the user from one of the two licenses and reassigned that license to the new employee.
  2. This morning, I was informed that I had removed the wrong account. I immediately revoked the new employee's license and reassigned it to the previous email address.
  3. That user is telling me the Cloud data is gone, including "project files."

 

I had thought that cloud assets on an account weren't immediately deleted upon license removal - doesn't Adobe allow a few days for a user to come up with a new license to preserve their cloud data? Is there any way to recover her data at this point?

 

Thank you!


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