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adobe update server error 3332 - cannot create directory dir

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Hi,

i setup ausst in my company, and it was running perfectly until few days ago. we noticed that there is an update for illustrator 2015 cc "version 19.0.1" and our machines did not get this update. i went through the log of ausst and found out this error:

07/09/15 10:53:17:209 | [ERROR] |  | AAMEE | Utilities | AUSST | Could not create directory %s. |  | 3332 | /AUSST_Updates\updates\oobe\aam20\win\AdobeIllustrator19-mul\19.0.1.52.0\

07/09/15 10:53:17:366 | [WARN] |  | AAMEE | Utilities | AUSST |  |  | 3332 | Unable to download manifest file /AUSST_Updates\updates\oobe\aam20\win\AdobeIllustrator19-mul\19.0.1.52.0\19.0.1.52.0.xml

07/09/15 10:53:17:366 | [ERROR] |  | AAMEE | Utilities | AUSST | Could not create directory %s. |  | 3332 | /AUSST_Updates\updates\oobe\aam20\win\AdobeIllustrator19-mul_x64\19.0.1.52.0\

 

and it is not only illustrator that got this error but we are using only illustrator in my company.

i tried this command "AdobeUpdateServerSetupTool --root="/AUSST_Updates" --incremental" several times and got this result every time:

 

Processed 1149 out of 1149 items.

Error in 17 items.

AdobeUpdateServerSetupTool returned with code: 1.

 

can anyone help in this error? or guide me on how to solve the update problem.


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