Adobe Premiere Pro CC 2017.0, Adobe After Effects CC 2017.0, and Adobe Presenter Video Express all crash (actually, won't open, rather than crash) UNLESS the computer is connected to our domain, or the user is connected to the VPN.
I have a Lenovo P50 laptop with 16GB RAM and 4GB NVidia graphics card. The user is not a domain admin, but has temporary local admin privileges until we can determine if they are needed or not.
After 2 hours on the phone with Adobe support, including being transferred from the installation team to the Premiere team, I was told I needed to be transferred back to the installation team. In the end, I uninstalled all of the applications, copied the installer to the local drive, and reinstalled. Again, the applications will only load if the user is connected to the VPN.
I need help to understand why this is, and how to correct it so that she can use her software even if there is no internet available.
Thank you,