Hello,
I am trying to roll out an Adobe CC 2017 package on multiple Windows 10 computers. I have created the package with the Adobe Cloud Packager (and re-created it in case of corruption). I have removed ALL CC apps from the machine prior to the install (We were previously running CC 2015 apps), and have ran the CC cleaner application to purge any remaining installation remnants. The package includes the following applications:
This package contains following products
Flash Builder Premium (4.7)
Acrobat DC (15.0)
Fuse CC (Preview) (2015.1)
Extension Manager CC (7.0)
Illustrator CC (2017) (21.0.0)
Media Encoder CC (2017) (11.0.0)
InDesign CC (2017) (12.0.0)
Audition CC (2017) (10.0.0)
Animate CC and Mobile Device Packaging (2017) (16.0)
Bridge CC (2017) (7.0)
Photoshop CC (2017) (18.0)
After Effects CC (2017) (14.0.0)
Dreamweaver CC (2017) (17.0.0)
Muse CC (2017) (2017.0.0)
Premiere Pro CC (2017) (11.0.0)
This package contains following updates
Extension Manager CC Update
Adobe Application Manager
Camera Raw CC (Full installer)
After Effects CC (2017) (Full installer)
Premiere Pro CC (2017) (Full installer)
This package does not include the Creative Cloud desktop application, and we have never included it in the past, with CC 2014 or 2015 (This is due to IT security policies). The installation fails within minutes, below is the PDApp.log entry for the install, any help would be much appreciated. THANKS!!
11/17/16 13:36:59:192 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 18676 | Build Version - 1.10.0.26
11/17/16 13:36:59:192 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 18676 | Logging Level verbosity Set to 4
11/17/16 13:36:59:722 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 18676 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
11/17/16 13:36:59:722 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 18676 | Bootstrapper launch location is :: \\graph_ts_c_6tb\share\_Applications\ADOBE\ADOBE_CC\Adobe CC 2017 (Windows)\Build\ASU\Set-up.dat
11/17/16 13:37:00:578 | [INFO] | | ASU | OPM | OPM | | | 22908 | Build Version - 9.0.1.177
11/17/16 13:37:00:578 | [INFO] | | ASU | OPM | OPM | | | 22908 | Logging Level verbosity Set to 4
11/17/16 13:37:00:636 | [INFO] | | ASU | OPM | OPM | | | 22908 | Schema version and schema compatibility version are same or greater than current
11/17/16 13:37:00:637 | [INFO] | | ASU | OPM | OPM | | | 22908 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
11/17/16 13:37:00:637 | [INFO] | | ASU | OPM | OPM | | | 22908 | No Record found for the input fields in opm_getValueForKey
11/17/16 13:37:04:807 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 17700 | Build Version - 10.0.0.49
11/17/16 13:37:04:807 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 17700 | Logging Level verbosity Set to 4
11/17/16 13:37:04:807 | [INFO] | | ASU | AAMCustomHook | | | CommandLineParser | 17700 | Parsing the command line provided. Number of command line arguments is 3
11/17/16 13:37:04:830 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 17700 | Updater Inventory location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
11/17/16 13:37:04:843 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 17700 | Going to create or update inventory
11/17/16 13:37:04:863 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 17700 | Successfully created or updated updater inventory
11/17/16 13:37:09:269 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 18676 | Build Version - 1.10.0.26
11/17/16 13:37:09:269 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 18676 | Logging Level verbosity Set to 4
11/17/16 13:37:09:269 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 18676 | The return code from the Bootstrapper Process is (0).
11/17/16 13:37:09:804 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 18676 | Successfully fetched the optionXML content from MSI database ...
11/17/16 13:37:09:823 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 18676 | The install language for Acrobat from the fallback map (en_US)
11/17/16 13:38:38:815 | [INFO] | | ASU | OPM | OPM | | | 21316 | Build Version - 10.0.0.13
11/17/16 13:38:38:815 | [INFO] | | ASU | OPM | OPM | | | 21316 | Logging Level verbosity Set to 4
11/17/16 13:38:38:864 | [INFO] | | ASU | OPM | OPM | | | 21316 | Schema version and schema compatibility version are same or greater than current
11/17/16 13:38:38:865 | [INFO] | | ASU | OPM | OPM | | | 21316 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
11/17/16 13:38:38:865 | [INFO] | | ASU | OPM | OPM | | | 21316 | No Record found for the input fields in opm_getValueForKey
11/17/16 13:38:47:225 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 18676 | Process creation completed.
11/17/16 13:38:47:225 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 18676 | The return code from the Adobe Installer Process is (0).
11/17/16 13:38:52:360 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 24024 | Build Version - 1.10.0.26
11/17/16 13:38:52:360 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 24024 | Logging Level verbosity Set to 4
11/17/16 13:38:52:360 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 24024 | Executing immediate custom action for install mode.
11/17/16 13:38:52:361 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 24024 | The CustomActionData string is : mode=install;sourceDir=\\graph_ts_c_6tb\share\_Applications\ADOBE\ADOBE_CC\Adobe CC 2017 (Windows)\Build\;installDir=;origDB=\\graph_ts_c_6tb\share\_Applications\ADOBE\ADOBE_CC\A dobe CC 2017 (Windows)\Build\Adobe CC 2017 (Windows).msi;installLang=
11/17/16 13:38:52:361 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 24024 | Successfully executed the immediate custom action for install mode .
11/17/16 13:38:56:228 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | Build Version - 1.10.0.26
11/17/16 13:38:56:229 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | Logging Level verbosity Set to 4
11/17/16 13:38:56:229 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | Executing the deferred custom action.
11/17/16 13:38:56:232 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | Obtained the following as CustomActionData
11/17/16 13:38:56:232 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | (mode=install;sourceDir=\\graph_ts_c_6tb\share\_Applications\ADOBE\ADOBE_CC\Adobe CC 2017 (Windows)\Build\;installDir=;origDB=\\graph_ts_c_6tb\share\_Applications\ADOBE\ADOBE_CC\A dobe CC 2017 (Windows)\Build\Adobe CC 2017 (Windows).msi;installLang=)
11/17/16 13:38:56:232 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | (mode=install;sourceDir=\\graph_ts_c_6tb\share\_Applications\ADOBE\ADOBE_CC\Adobe CC 2017 (Windows)\Build\;installDir=;origDB=\\graph_ts_c_6tb\share\_Applications\ADOBE\ADOBE_CC\A dobe CC 2017 (Windows)\Build\Adobe CC 2017 (Windows).msi;installLang=)
11/17/16 13:38:56:232 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | Original database path is : \\graph_ts_c_6tb\share\_Applications\ADOBE\ADOBE_CC\Adobe CC 2017 (Windows)\Build\Adobe CC 2017 (Windows).msi
11/17/16 13:38:56:240 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | OptionXML saved at location :: C:\Users\Graphics\AppData\Local\Temp\{2CCC79A3-539B-4CB3-8029-292ABD0D9846}\\{83C2A3A1-54 3D-4830-AB03-658B75DC2865}
11/17/16 13:38:56:254 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | Build Version - 1.10.0.26
11/17/16 13:38:56:254 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | Logging Level verbosity Set to 4
11/17/16 13:38:56:254 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | CustomAction Parameters obtained...
11/17/16 13:38:56:254 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | optXMLPath :: C:\Users\Graphics\AppData\Local\Temp\{2CCC79A3-539B-4CB3-8029-292ABD0D9846}\\{83C2A3A1-54 3D-4830-AB03-658B75DC2865}
11/17/16 13:38:56:254 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | setupBasePath :: \\graph_ts_c_6tb\share\_Applications\ADOBE\ADOBE_CC\Adobe CC 2017 (Windows)\Build\
11/17/16 13:38:56:254 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | installDirPath ::
11/17/16 13:38:56:254 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | installLang ::
11/17/16 13:38:56:254 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | Initializing Custom Action Data from parameters
11/17/16 13:38:56:254 | [INFO] | | ASU | DeploymentManager | Utilities | | | 17336 | Folder does not exist
11/17/16 13:38:56:254 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | Provisioning Tool path is (C:\Users\Graphics\AppData\Local\Temp\{2CCC79A3-539B-4CB3-8029-292ABD0D9846}\\{095FDC22-2 1ED-42CB-A34F-E9F0FAC3E017}).
11/17/16 13:38:56:263 | [INFO] | | ASU | DeploymentManager | Utilities | | | 17336 | Folder does not exist
11/17/16 13:38:56:263 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | Failed to Initialize .... The Setup base path does not exist.
11/17/16 13:38:56:263 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 17336 | Failed to Initialize from parameters.
11/17/16 13:38:56:806 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 18676 | Process creation completed.
11/17/16 13:38:56:806 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 18676 | The return Code from Create Process (1603).
11/17/16 13:38:56:806 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 18676 | Trying to rollback the Acrobat installation ...
11/17/16 13:39:04:931 | [INFO] | | ASU | OPM | OPM | | | 17932 | Build Version - 10.0.0.13
11/17/16 13:39:04:931 | [INFO] | | ASU | OPM | OPM | | | 17932 | Logging Level verbosity Set to 4
11/17/16 13:39:04:974 | [INFO] | | ASU | OPM | OPM | | | 17932 | Schema version and schema compatibility version are same or greater than current
11/17/16 13:39:04:974 | [INFO] | | ASU | OPM | OPM | | | 17932 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
11/17/16 13:39:04:975 | [INFO] | | ASU | OPM | OPM | | | 17932 | No Record found for the input fields in opm_getValueForKey
11/17/16 13:39:19:949 | [INFO] | | ASU | PIM-ASUInstaller | PIM-ASUInstaller | | | 22508 | Build Version - 10.0.0.65
11/17/16 13:39:19:949 | [INFO] | | ASU | PIM-ASUInstaller | PIM-ASUInstaller | | | 22508 | Logging Level verbosity Set to 4
11/17/16 13:39:19:949 | [INFO] | | ASU | PIM-ASUInstaller | PIM-ASUInstaller | | | 22508 | AAMIU_Uninstall started...
11/17/16 13:39:19:949 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 22508 | Get RIBS Product count
11/17/16 13:39:19:954 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 22508 | PDB does not exits on machine.
11/17/16 13:39:19:954 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 22508 | RIBS Products install status :0
11/17/16 13:39:19:954 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 22508 | Get NON RIBS Product count
11/17/16 13:39:19:954 | [INFO] | | ASU | PIM-ASUInstaller | Utilities | | | 22508 | Folder does not exist
11/17/16 13:39:19:954 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 22508 | AAMRefs folder does not exists. Non-Ribs products does not exist on the system
11/17/16 13:39:19:954 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 22508 | NON RIBS Products install status :0
11/17/16 13:39:19:954 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 22508 | Starting Deployment Validation checks...
11/17/16 13:39:19:954 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 22508 | Check Adobe Application Manager is running...
11/17/16 13:39:19:954 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 22508 | Check Another Adobe installer (RIBS) is running ...
11/17/16 13:39:19:954 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 22508 | Check Another Adobe installer (Bootstrapper) is running ...
11/17/16 13:39:19:954 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 22508 | Check Adobe Application Manager SYNC is happening...
11/17/16 13:39:19:954 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 22508 | Check and close Adobe Application Manager notifiers...
11/17/16 13:39:19:954 | [INFO] | | ASU | PIM-ASUInstaller | Utilities | | | 22508 | Semaphore is not locked
11/17/16 13:39:19:954 | [INFO] | | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation | | | 22508 | AAM Deployment Validation checks PASSED.
11/17/16 13:39:19:954 | [INFO] | | ASU | PIM-ASUInstaller | PIM | | | 22508 | Executing install modifiers
11/17/16 13:39:19:954 | [INFO] | | ASU | PIM | PIM | | | 22508 | Build Version - 10.0.0.65
11/17/16 13:39:19:954 | [INFO] | | ASU | PIM | PIM | | | 22508 | Logging Level verbosity Set to 4
11/17/16 13:39:19:954 | [INFO] | | ASU | PIM | PIM | | | 22508 | CREATE PIM Instance ...
11/17/16 13:39:19:956 | [INFO] | | ASU | PIM | PIM | | | 22508 | trying to createOrUpdatePIMDbSchema.
11/17/16 13:39:19:957 | [INFO] | | ASU | PIM | PIM | | | 22508 | Current db schema version on machine 4.
11/17/16 13:39:19:957 | [INFO] | | ASU | PIM | PIM | | | 22508 | Current db schema version to install 1.
11/17/16 13:39:19:957 | [INFO] | | ASU | PIM | PIM | | | 22508 | SUCCESS Created Tables.
11/17/16 13:39:19:957 | [INFO] | | ASU | PIM | PIM | | | 22508 | PIM Database is Up To Date.
11/17/16 13:39:19:965 | [INFO] | | ASU | PIM | Utilities | | | 22508 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe" --unregister=true --deleteShortcut=true
11/17/16 13:39:19:965 | [ERROR] | | ASU | PIM | Utilities | | | 22508 | CreateProcess failed (2).
11/17/16 13:39:19:966 | [INFO] | | ASU | PIM | PIM | | | 22508 | Error occurred executing uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe'
11/17/16 13:39:19:974 | [INFO] | | ASU | PIM | Utilities | | | 22508 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook\AdobeIPCBrokerCustomHook.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook\AdobeIPCBrokerCustomHook.exe" -uninstall
11/17/16 13:39:19:983 | [INFO] | | ASU | PIM | Utilities | | | 22508 | Success in CreateProcess
11/17/16 13:39:20:030 | [INFO] | | ASU | PIM | Utilities | | | 22508 | Sucessfully launched and executed process...
11/17/16 13:39:20:030 | [INFO] | | ASU | PIM | PIM | | | 22508 | Successfully executed uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook\AdobeIPCBrokerCustomHook.exe'
11/17/16 13:39:20:041 | [INFO] | | ASU | PIM | Utilities | | | 22508 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMCustomHook.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMCustomHook.exe" --removeInventory=1
11/17/16 13:39:20:055 | [INFO] | | ASU | PIM | Utilities | | | 22508 | Success in CreateProcess
11/17/16 13:39:20:073 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 16956 | Build Version - 10.0.0.49
11/17/16 13:39:20:073 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 16956 | Logging Level verbosity Set to 4
11/17/16 13:39:20:073 | [INFO] | | ASU | AAMCustomHook | | | CommandLineParser | 16956 | Parsing the command line provided. Number of command line arguments is 2
11/17/16 13:39:20:074 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 16956 | Updater Inventory location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
11/17/16 13:39:20:274 | [INFO] | | ASU | AAMCustomHook | AAMCustomHook | | | 16956 | Updater Inventory remove status retVal 0, outStatusMajor 0, outStatusMinor 0
11/17/16 13:39:20:278 | [INFO] | | ASU | PIM | Utilities | | | 22508 | Sucessfully launched and executed process...
11/17/16 13:39:20:278 | [INFO] | | ASU | PIM | PIM | | | 22508 | Successfully executed uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMCustomHook.exe'
11/17/16 13:39:20:283 | [INFO] | | ASU | PIM | PIM | | | 22508 | PIMSqlite closeDB status 0
11/17/16 13:39:20:283 | [INFO] | | ASU | PIM | PIM | | | 22508 | FREE PIM Instance ...
11/17/16 13:39:20:283 | [ERROR] | | ASU | PIM | PIM | | | 22508 | Unable to free PIM object
11/17/16 13:39:20:283 | [INFO] | | ASU | PIM | PIM-Uninstall | | | 22508 | Trying to Remove AAM as no Products are using AAM.
11/17/16 13:39:20:283 | [INFO] | | ASU | PIM | PIM | | | 22508 | drivePath retreived
11/17/16 13:39:20:283 | [INFO] | | ASU | PIM | PIM | | | 22508 | drivePath retreived
11/17/16 13:39:20:319 | [INFO] | | ASU | PIM | PIM | | | 22508 | The temp path for AAM Backup is :C:\Users\Graphics\AppData\Local\Temp\\{C75E8868-D263-4821-95F3-19266BB7B1E0}
11/17/16 13:39:20:322 | [INFO] | | ASU | PIM | PIM | | | 22508 | Updater Inventory location:C:\Users\Graphics\AppData\Local\Temp\\{C75E8868-D263-4821-95F3-19266BB7B1E0}\OOB E\PDApp\UWA\updaterinventory.dll
11/17/16 13:39:20:351 | [INFO] | | ASU | PIM | PIM-Uninstall | | | 22508 | Updater Inventory remove status retVal 1, outStatusMajor 0, outStatusMinor 0
11/17/16 13:39:20:351 | [INFO] | | ASU | PIM | PIM-Uninstall | | | 22508 | Successfully removed AAM Inventory... Using UpdaterInventory
11/17/16 13:39:20:777 | [INFO] | | ASU | PIM | PIM-Uninstall | | | 22508 | Successfully uninstalled Adobe Application Manager ..
11/17/16 13:39:20:777 | [INFO] | | ASU | PIM | PIM-Uninstall | | | 22508 | Successfully uninstalled AAM.
11/17/16 13:39:20:777 | [INFO] | | ASU | PIM | PIM-ASUInstaller | | | 22508 | Successfully Uninstalled AAM...
11/17/16 13:39:27:281 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 18676 | Process creation completed.
11/17/16 13:39:27:281 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 18676 | Acrobat rolled back successfully ...
11/17/16 14:07:50:090 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 18676 | Setup exiting with return code (6)