Hi Support
City of Gold Coast have experienced an issue deploying Captivate to a user’s PC within Council. Until resolved this will affect all future deployment requests for Captivate. Upon installing the program IT service support were prompted during registration for a software licence key. The only available licence key was one provided by Adobe under the old agreement. Although this enabled Captivate to successfully install on the user’s PC, we were prompted with a 30 trial period notification (indicating it was not a full licence) and to create a new Adobe ID. Up until this point all earlier deployments of Captivate have never required repeat entry of the serial key as this was included in the original deployment package. Our current agreement with Adobe indicates Captivate is PC serial based (not Named User based) therefore we are ensure as to why the Adobe ID registration was initiated.
Can Council be issued with a serial code for Captivate so we can continue to deploy the software to end users. We appreciate your assistance.
Kind regards Susie
(Internal Ref # SRQ0474876)