All,
Our institution has 136 licenses for Adobe CC. I restored our classrooms multiple times last term with no complications, but this term upon restoring them I noticed in our Manage Teams console this message:
Payment Needed
Please contact your account manager to purchase additional device licenses. Learn more.
Adobe online chat support was useless. My initial phone support agent instructed me to contact our reseller; which I did. They had a local contact that provided me another Adobe support number which notified me that I must deactivate my device licenses, de-serialize and re-serialize.
I have studied all available Adobe deployment resources and no where can I find where this is prescribed workflow. The adobe agent would not/could not link me their either.
Please point me to where in Adobe CC deployment instructions/documentation that I need to deactivate my licenses prior to restoring my classrooms.
Thank you,
lcc_mactech